frequently asked questions

Our hours fluctuate due to seasonality. To view our hours, visit the contact page.

Our address is 460 Pensacola Beach Blvd., Pensacola Beach, FL 32561. We are located on the left just after the toll bridge.

Yes, we do! You can purchase your single-day park passes online or at our ticket counter. Go to our What to Do page to learn more.

No. Non-participants do not need a ticket.

Park Pass Locals Pricing is available to Escambia and Santa Rosa County (Florida) residents only. Show your local ID and ask us about Locals Pricing.

Yes, we do! Our restaurant is open daily 11a - 10p. To view our full menu, click

We have open-aired seating upstairs and outdoor seating options available.

We do offer limited free parking. If parking lot is full, we suggest you park at Morgan Park or Casino Beach Parking lot.

Park Cancellation Policy:

Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price. If you are unable to make it on the exact day you selected, your purchase will be valid on another day but will no longer be refundable.

Watersports Cancellation Policy:

Reservations are locked in 7 days prior to booking. NO REFUNDS OR RESCHEDULES will be allowed unless Trip Cancellation Insurance has been purchased. Trip Cancellation Insurance allows guests to cancel and receive a full refund or reschedule their reservation up to 4p the day prior to reservation.

Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.

Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Sorry, no food or drink is allowed in the park with the exception of birthday cakes with a birthday party reservation. We offer a delicious variety of food and beverages to satisfy your whole crew.

Go Karts: No extra ticket needed if driving with a child.

Other attractions: Yes, a separate ticket or wristband is required.

No. Only one person at a time. Chaperones must go first to assist from the landing.

No. Time continues once it starts. The ending time is printed on wristband. We recommend eating before or after your play session. 

Limited to the time selected and subject to attraction requirements.

Our facilities are accessible so that everyone has access to the space. Our adventure activities are able-bodied events which require walking up a staircase to participate.

Absolutely! In fact, Laguna’s is one of the most popular birthday destinations on Pensacola Beach. To check out all of our party packages & to book a party, please visit our Events page to inquire.

We offer manual lockers that can be bought at the ticket window. When you buy one, someone from staff will come open up the locker for you!

Yes!

Yes, you are more than welcome to bring your furry friend! Please keep them on a leash at all times, and please do not tie them up and leave them while you climb or leave them unattended at any time. Pets are not allowed in the adventure zones, on the splash pad, on boats or in our upstairs restaurant area.

Yes! Please visit our Group Events page for more information.

Share the fun of Laguna’s with your friends and family and purchase a Gift Card! Our gift cards come in all amounts and they never expire. It’s the perfect way to show you care – they’ll love it.

For the convenience of all our guests, smoking of any kind, including vapor and e-cigarettes, is only permitted in the parking lot. Smoking is not permitted inside the park. Thank you for your cooperation.

Closed-toed shoes are recommended for all attractions.

Barefoot participation is not allowed.

For guest safety, both the Hipster Slide and Bungee Attraction may temporarily close if wind gusts exceed 20 mph.

Most attractions are not weather-dependent, and we climb RAIN OR SHINE. Light rain or typical weather conditions usually do not stop activities. However, for safety reasons, we will temporarily stop activities and remove guests from the courses if there is lightning in the area, if wind conditions become unsafe, or if other weather conditions pose a safety risk.

Our team will continuously assess the weather. If conditions are expected to improve, we’ll wait it out, send you back out when it’s safe, and extend your climbing time. If conditions do not improve, a rain check will be issued and is valid indefinitely. No refunds.